Will “Big Data” lead to “Big Answers” for Chain Store Operators?

One of the hottest topics in business analytics today is “big data,” defined by Wikipedia as “a term applied to data sets whose size is beyond the ability of commonly used software tools to capture, manage, and process the data within a tolerable elapsed time.”

How big is “big data?”

Last year, consumers and businesses around the world are estimated to have stored more than 13 exabytes of information on PCs, laptops and other devices — the equivalent of more than 52,000 times the information housed in the Library of Congress. An exabyte is 1 followed by 18 zeros, or a billion gigabytes.  And the amount of data stored in such “technological memories” is growing 25 percent a year, said Martin Hilbert, a researcher at the University of Southern California.  These were some of the estimates shared at the The Economist Big Data Conference last June in Santa Clara, CA. (for complete story see http://pittsburghlive.com/x/pittsburghtrib/business/s_745039.html). Continue reading

Effective Training: If It Was Easy Everyone Would Be Doing It

I have become obsessed with the realization that chain store operators are leaving billions of dollars of sales on the table by failing to properly train and develop their talent in the real estate teams (total sales of US retail establishments is around $4 trillion according to the 2007 Economic Census published in 2009).

Why is this?  Laziness?  Ignorance?  I don’t think so.  Some of the most clever AND street-wise people I’ve ever met are senior executives in chain store companies.  I think that the training challenge is relatively new and requires adapting to new market conditions.  It’s the natural evolution of the chain store business.  Sears built an empire with selection (“Sears Has Everything”).  Wal-Mart revolutionized retailing with their supply chain management.  Apple has seemingly cornered the market on “cool” and “easy.”  Here are some of the driving factors that have increased the priority of training from low-moderate to high: Continue reading

Field Report: Training for Chain Store Real Estate Analysts

We have some preliminary information about the state of training for analysts based on several different types of chain store operators:  apparel retailer, casual dining restaurant, shopping center developer, and a quick serve restaurant. Continue reading